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Refund Policy
Refund requests must be submitted within one year of your purchase, and are granted on a case-by-case basis.
Compromised Resource File
A resource file is damaged or is missing content.
EXAMPLE: A thumbnail or preview is uploaded instead of the resource itself.
Misrepresentation
A resource preview and/or description misrepresents what is actually contained in the resource. (Requests are subject to LMRP review.)
EXAMPLE: A product description states there are 50 multiple choice questions in a resource but instead there are 50 true or false questions.
Technical Limitations
You are unable to access a resource because the technical requirements aren't included in the resource description.
EXAMPLE: A resource is a Notebook file but this is not listed anywhere on the product page.
Duplicate Purchase
You purchase the same resource twice in one LMRP account.
EXAMPLE: You purchase a resource contained in a specific bundle and then later purchase that bundle within one year of the original purchase.
File Access Status
You purchased a resource but never downloaded or accessed the files. (Verified by LMRP).
If your purchase falls into one of these categories, you can submit a refund request to info@leighmragsdale.com. Please be sure to include in your request: the resource name and your concerns, along with any specific examples or details you might have. Screenshots welcome!
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